Cancellation and Refund Policy

Cancellation Policy

  1. Orders placed on www.originshyderabad.com may be cancelled within 24 hours of the order confirmation. A cancellation fee of 10% of the order value will apply on store consultation if the cancellation is approved. No cancellation charges will apply for online purchases made through the Website if cancelled within the stipulated time.
  2. No cancellations will be accepted once the order has been processed or dispatched, including those processed within the initial 24-hour window.
  3. For cancellations that are accepted, the refund will be processed as store credit only. No cash refunds will be provided under any circumstances.


Refund Policy

  1. Refunds, if any, will be issued solely in the form of store credits, which are redeemable for future purchases at Origins Hyderabad.
  2. Store credits will be valid for 6 months from the date of issuance and are non-transferable and non-redeemable for cash.
  3. Refunds or store credits are not applicable on custom-made, altered, or discounted items.


Returns and Exchanges

  1. Returns or exchanges will only be accepted under the following conditions:
  2. The product is in its original, unused condition, with all tags intact and packaging undamaged;
  3. The return or exchange request is made within 24 hours of delivery;
  4. The product is not a custom-made, altered, or discounted item.
  • All returns are subject to verification and approval by Origins Hyderabad. We reserve the right to refuse a return if it does not comply with our policies.


    • Dispute Resolution

    Any disputes arising from this policy shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Hyderabad, Telangana, India, and the proceedings shall be conducted in English.



    Contact Information

    For cancellation and refund requests, please contact us at contact@originshyderabad.com.