Shipping and Delivery Policy

Shipping Methods and Costs

  1. Domestic Shipping: We offer complimentary shipping on all orders within India. Orders are typically delivered within 3-5 business days from the date of dispatch.
  2. International Shipping: For international orders, Origins Hyderabad ships on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for all import duties, customs fees, and local sales taxes levied by the destination country. Delivery times for international orders range from 7-14 business days, subject to customs clearance and local delivery conditions.


Shipping Restrictions

We do not ship to locations where items are restricted or prohibited under international shipping regulations. This includes items deemed hazardous or restricted by our shipping partners, such as certain chemicals, perishable goods, or restricted goods under applicable laws.



Delivery Terms

  1. All orders will be processed within 24-48 hours of order confirmation. During peak times or sale periods, processing times may be extended.
  2. Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including customs clearance, carrier delays, adverse weather conditions, or other unforeseen circumstances.
  3. Once dispatched, orders cannot be redirected or rerouted. If you specify a third-party recipient for delivery (e.g., as a gift), proof of delivery at the specified address will be considered fulfillment of our delivery obligation.


Taxes and Duties

  1. For orders shipped within India, product prices are inclusive of all applicable taxes and duties.
  2. For international shipments, product prices do not include import duties, taxes, and fees. These are the responsibility of the recipient and must be paid to release the shipment from customs upon arrival.


Loss or Damage During Transit

Origins Hyderabad is not responsible for any loss or damage to the products during transit after they have been dispatched. We will, however, assist in resolving any issues with the shipping carrier to the best of our ability.



Force Majeure

Origins Hyderabad shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, riot, civil commotion, acts of terrorism, strikes, lockouts, industrial disputes, fire, flood, storm, or other natural disasters.



Contact Information

For inquiries related to shipping and delivery, please contact our customer service at contact@originshyderabad.com or call us at +91-9100606060.